Figaroo Kids,
Langley Lawn Farm, Codsall Wood, Nr. Wolverhampton
West Midlands, WV8 1QT
Tel: 07738 559113

The rates are calculated for you automatically in your shopping cart once you have selected the required option.

We post internationally via Airmail at the above rates. If you require a faster delivery service, then of course this will be extra and at full cost. Please just state your requirements in the optional message box on your order form. I will then e-mail you a link button to pay for any extra delivery charges.

We post your items either the same day we receive payment, or the next day at the latest. We do not ship on Saturdays or Sundays.

We cannot be held responsible for parcels lost in the post. We do obtain a certificate of posting for every item and will claim if an item is lost. You will then get a refund of any monies received as compensation. This may not be the full amount paid for the goods, as currently the maximum claim for uninsured postage is £32.00.

RETURNS POLICY

The following policy does not affect your statutory rights

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. This must be in writing, i.e. e-mail, or by post (we have no fax). You will then be allocated a returns number. If we have already shipped your order, you will need to package the relevant items and send them back to us at your expense, or make them available for collection by courier, again at your expense. If your order has not yet been shipped, but payment has been received, you will receive a full refund including shipping costs.

You must e-mail us at Returns@FigarooKids.co.uk before returning goods and obtain a returns number.

Overseas customers MUST mark the package RETURN, otherwise duty will be charged and you will then be liable for those costs.

The goods must be returned to us in original condition, not worn or washed and with the original packaging. Tags MUST remain attached otherwise only 50% refund will be given. You have a duty of care towards goods purchased which includes those being returned. This means that you must ensure that any goods being returned are packaged in such a way that they will not be damaged in transit.

You pay any returns postage. We suggest you obtain a proof of postage as we will not be held responsible for returned parcels that are lost in the post.
If the goods are returned to us, meeting the above conditions, you will receive a full refund, including the relevant portion of the shipping costs.
Returns notified after 8 ~ 14 days will incur a 25% re-listing charge.
Returns notified after 15 ~ 30 days will incur a 50% re-listing charge.
Goods returned after 30 days will NOT be refunded.

CARE OF GARMENTS

Washing: Please study the wash care label of your garment carefully. If it states to wash at 30° , please do not wash at 40°. All garments have been through rigorous testing and the washing instructions are an outcome of the results. Incorrect washing can lead to your garment being irretrievably damaged. Please take care with hand washing, if the garment does not indicate that hand washing is appropriate, please do not assume that it would be safest option to do so. Remember that it is very difficult to regulate the temperature of water in a bowl. I cannot be held responsible for damage to items once they have been washed.

JURISDICTION CLAUSE

No contract will subsist between you and Figaroo Kids™ for the sale by it to you of any product unless and until Figaroo Kids™ accepts your order by e-mail confirming that it is dispatching your product. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Figaroo Kids™ irrevocably submit to the non-exclusive jurisdiction of the English Courts.

PRIVACY STATEMENT

All information collected is through the ordering/registration process and is in accordance with the Data Protection act 1998.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We will not e-mail you in the future unless you have given us your consent, unless there is need to do so regarding your order. We will give you the chance to refuse any marketing email from us in the future.

We do not pass your details on to any other party.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes:
Your name, address and phone number and email address.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date.

The above policies and statements are for your protection and ours. If you have any problems, please do not hesitate to contact us as soon as possible ~ we value your custom and we are here to help. Please see our FAQ if your question is not answered here.  

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