To read these terms and conditions in any other language, e.g. French, German, Russian, Japanese, etc., please copy the following:

http://www.figarookids.co.uk/how%20to%20order.htm

and then click here select the web page option and paste the text you copied into the box provided.

1. We have a shopping cart facility to make your life easier. To use this, click on the button when you have selected your item to place it in your shopping cart. When you have finished shopping, proceed to checkout by clicking on the button, where you will be asked to complete a few details. If you have any problems with this facility, please let me know and I will get back to you asap.

2. We will then contact you to confirm your order and the total cost, including postage. (See information on our postage rates below). We will then mark the goods as "RESERVED" if payment is to follow, or "SOLD" if you pay directly by credit card via our secure server. Please note: It is your responsibility to check the order confirmation, especially the despatch address and details of the goods. I cannot be held responsible for items sent to the wrong address if this is not done.

3. You then need to submit payment by your selected option within 7 days: We accept the following payment methods:

4. Once payment has been confirmed (Cheques cleared), goods will be dispatched.

5. A payment reminder will be sent after 7 days and if no payment is received within a further 48 hours, the goods will no longer be reserved and will be released for sale.

6. Following fraudulent activity, gift orders will be dealt with as follows, unless you hear otherwise from us in your order confirmation:

As soon as I receive your order, I will send, by first class post, a gift confirmation letter to the CARDHOLDER'S address. This letter will include a password/code which you can then telephone/e-mail or write to me with to confirm your order. Once I receive this information, I will dispatch your parcel to the intended recipient.

7. If you require Gift-wrap, please ask. This will be a coloured tissue paper wrap and will be free of charge. Alternatively, you can order a greetings card (£2.00 - £2.50) and wrapping paper (£2.00) which can be added to your cart from Gift Options page. This will not affect your shipping charges. We supply good quality, exquisite hand-made cards, as well as beautiful gift-wrap, some of which is from the Designers Guild. Cards will be hand-written with your personal message. Makes birthday shopping so easy!

8. Apologies, but due to a lot of time wasters and fraudulent transactions, I am no longer able to accept orders from or to Nigeria, West African Nations or the Philippines.

9. All orders must be made using the shopping cart facility. The only exception to this is if it is for some unforeseen reason, not functioning.

10. If you can't see what you are looking for, please e-mail me, as due to having 3 small children, not everything is listed and I may have what you are after. If not, I may be able to point you in the right direction. I have many contacts who are always willing to help.

11. Up to date currency exchange rates can be found by clicking on the button on every shopping page.

12. Prices will remain valid for at least a year. Once items have been on this web site for over 12 months, I reserve the right to reduce the price. This excludes current season's items. They will be reduced in price at the end of their season. No item will be reduced in price until it has been on the web site for 28 days. We have sales in January and July.

POSTAGE RATES

Postage is now charged at a fixed rate as follows.

It is with great sadness that I can no longer offer free delivery for the larger orders. This is because I have been the victim of some fraudsters.

The rates are calculated for you automatically in your shopping cart once you have selected the required option.

We post internationally via Airmail at the above rates. If you require a faster delivery service, then of course this will be extra and at full cost. Please just state your requirements in the optional message box on your order form. I will then e-mail you a link button to pay for any extra delivery charges.

We post your items either the same day we receive payment, or the next day at the latest. We do not ship on Saturdays or Sundays.

If goods are returned undelivered, and you then supply a further address, you will be liable for any postage encountered thereon.

We cannot be held responsible for parcels lost in the post. We do obtain a certificate of posting for every item and will claim if an item is lost. You will then get a refund of any monies received as compensation. This may not be the full amount paid for the goods, as currently the maximum claim for uninsured postage is £32.00. You are advised that if you want an enhanced service that you select it and this will of course be at extra cost. Orders over £150 get insurance included with 'Special delivery' (U. K.) and 'International Signed For' (World-wide) as a complimentary service.

RETURNS POLICY

The following policy does not affect your statutory rights

• Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. This must be in writing, i.e. e-mail, or by post (we have no fax). You will then be allocated a returns number. If we have already shipped your order, you will need to package the relevant items and send them back to us at your expense, or make them available for collection by courier, again at your expense. If your order has not yet been shipped, but payment has been received, you will receive a full refund including shipping costs.
• You must e-mail us at Returns@FigarooKids.co.uk before returning goods and obtain a returns number.
• Overseas customers MUST mark the package RETURN, otherwise duty will be charged and you will then be liable for those costs.
• The goods must be returned to us in original condition, not worn or washed and with the original packaging. Tags MUST remain attached otherwise only 50% refund will be given. You have a duty of care towards goods purchased which includes those being returned. This means that you must ensure that any goods being returned are packaged in such a way that they will not be damaged in transit.
• On receipt of your returned goods, we will authorize a refund. Please allow a maximum of 30 days for refunds to be processed and credited to your account or a cheque to be received.
• You pay any returns postage. We suggest you obtain a proof of postage as we will not be held responsible for returned parcels that are lost in the post.
• If the goods are returned to us, meeting the above conditions, you will receive a full refund, including the relevant portion of the shipping costs.
• For returns notified to us after the 7~day period, you will be liable for the following costs;

1. Returns notified after 8 ~ 14 days will incur a 25% re-listing charge.
2. Returns notified after 15 ~ 30 days will incur a 50% re-listing charge.
3. Goods returned after 30 days will NOT be refunded.

CARE OF GARMENTS

Washing